News

Independent Software for Independent Agents

After the recent news of ZPG acquiring Expert Agent, you may already be considering your software options.

If you're currently using a PSG product, you may already be wondering who has control over your data.

Many industry observers believe that the purpose of ZPG acquisitions are to increase their property listings and get access to valuable consumer data.

We recognise that your data is owned by you and we will not harvest it or share it with other companies.

In addition, we're a privately owned, profitable software company who are not looking to get acquired or merge with another company. Independent software for independent agents.

And for once, we agree with Mike Griffiths, founder of Expert Agent, who said in 2016 (after ZPG acquired PSG):

“Independent agents will want an independent software supplier to ensure they retain control over their data and their online listings choices.”

Thanks Mike, we couldn't have put it better ourselves!

Most Requested Features Update

We have updated the system with the following new features which were high up the list of feature requests:

  1. You can now switch a property from a Sale to a Let (and vice versa) from the Property Summary page. When you switch a property, it will be taken off the market so that you can make all the necessary changes and then put it back on the market when you are ready
  2. Properties can be archived and restored from the Property Summary page. Archiving a property will automatically take it off the market and archived properties will no longer appear in property lists
  3. You can now find a list of archived properties or customers by using the search box at the top of Domus. Run a search as normal, and then when the results appear there is now a radio button that allows you to search for only Archived or only Active customers/properties.
  4. Photos can now be reordered using drag and drop - click on the Reorder button in the Property Images tab
  5. We have increased the session timeout (automatic logout) to 120 minutes (from 60)

Please add your comment in the Community forum if you have any feedback about this update.

Bring Your Tenant Referencing In-house

Tenancy Application Screenshot

The government has announced that they will be banning letting agents from charging fees to tenants.

It's time to think about how to make your business more profitable.

For example, why pay a referencing firm to reference your tenants when you can do it all in-house? We have recently released a number of features to help you do this including Tenancy Applications, Credit Reports and Identity Checks.

Tenancy Applications

Tenancy Applications allow you to assess the tenants in one simple view (see the screenshot above) which includes employment details, rent affordability and a credit report summary for each tenant.

You can easily manage your pending and completed applications by using the Applications list which you can find under the Letting tab.

Tenant Credit Report and Identity Check

Our tenant Credit Reports and Identity Checks cost just 6.00, a huge saving on outsourced referencing companies. They allow you to check a tenant's credit history and validate their identity in seconds.

The reports include:

  • Credit Score
  • Identity and Residency Checks
  • Electoral Roll Checks
  • Alerts, Aliases and Financial Associates
  • Bankruptcy and Insolvency Checks
  • County Court Judgements
  • Checks on Previous Addresses

The data is sourced directly from the credit agency Equifax so you know you can trust it.

It's easy to start using these features straightaway, just look for Applications and Tenant References under the Letting tab.

Instantly Verify Your Customers

Credit Report & Identity Check

We have just launched two new customer verification reports to allow you to quickly and conveniently verify the identity of your customers and check their credit history.

Comply with Anti-Money Laundering (AML) Regulations

An AML Check helps you comply with the latest Anti-Money Laundering (AML) regulations.

You can use an AML Check to complement or replace your existing process. There are two main advantages to using electronic AML checks:

  1. They are quick, simple and remove the need to acquire, copy and store physical documents
  2. They allow you access to information that is either unavailable or very time-consuming to research including Electoral Roll, credit accounts, mortality and linked address data

Our AML Checks were developed with the guidance of the Joint Money Laundering Steering Group (JMLSG) and allow you to validate the identity of an individual in around 3 seconds.

Check a Tenant's Credit History

A Credit Report and Identity Check allows you to check a tenant's credit history and validate their identity in seconds.

It allows you to quickly make a recommendation to the landlord or obtain further information and/or guarantors if required.

The report gives you answers to questions like:

  • Are they who they say they are?
  • Do they have any aliases?
  • Do they have any financial associates?
  • How good is their credit history?
  • Where were their previous addresses?
  • Have they got any adverse information such as CCJs or bankrupties?

Find Out More

You can find out more and see example reports in the Verify Your Customer panel on the Sales and Letting pages.

Or please contact us for more information.

Email Your Documents and Add Multiple Photos

Document Screenshot

We have just released several new features:

  • You can now email a link to a document to your customers from the Documents lists. This will email your customer an encrypted link to the document which they can view on a PC, tablet or smartphone
  • You can now add multiple photos to a property from the Images tab. Please bear in mind that the performance of this feature will depend directly on the speed of your Internet connection
  • If you have Domus Pro you can now view a customer's Online Account and see what they see
  • The customer's Online Account now includes a list of landlord's tenancies and vendor's property sales
  • The enquiries list on the Home and Enquiries pages now defaults to the enquiries for your branch

Please add your comments in the Forum if you have any feedback about these features.

New Enquiries Features

Enquiries Screenshot

We have updated the system with new Enquiries features. An enquiry is automatically added for new website registrations and Rightmove email leads (if you have the Rightmove real time feed set up).

You can see the enquiries on the home page and in a new Enquiries list. For each enquiry you can:

  • View the enquiry
  • Add a viewing
  • Edit the customer (for example so you can assign it to a user)
  • Mark the enquiry as Complete or Incomplete

It's a great time saving feature, especially if you get a lot of leads from Rightmove.

If you'd like to setup the Rightmove Realtime feed for your office, please email us at support@domus.net. Unlike many of our competitors, it's included in your subscription so there's no extra fee to pay.

Rightmove Real Time Datafeed

We have updated the system with the following changes:

  • We have implemented the Rightmove Real Time datafeed which allows you to update your property data on Rightmove in real time. We are looking to test this with a few customers to start off with, so please let us know if you are interested
  • We've added a new Support page and best practice articles about residential sales, residential lettings and property management written by experts in the field
  • In Domus Pro, the payment dates shown in a Landlord Statement are now the date you set when the payment was entered, rather than the date they were entered on the system
  • When entering a date manually on an Event or Property Sale edit page, the year must now be 4 digits long.

If you'd like to setup the Rightmove Realtime feed for your office, please email us at support@domus.net. Unlike many of our competitors, it's included in your subscription so there's no extra fee to pay.

New Features

We have added the following enhancements and fixes:

  • Event Notifications can now be sent to either the Applicant and/or the Vendor/Landlord
  • Property Sales list and Property Sale Summary page have a progress indicator of how far along the sale is
  • Property Sales that have Fallen Through or Completed can now be reopened
  • When a Property Sale is marked as Completed, the associated Offer is updated to 'Contracts Exchanged'
  • When an Offer is set to Accepted when you first add it to Domus, a Property Sale entry will be automatically created
  • You can no longer use [ or ] in a customer name or any part of an address as this affects document generation within the system

Please add a comment in the Forum if you have any feedback about this update.

Easily Manage Your Sale Chains

10 February 2015

Property Sale Chains Screenshot

We have just added some great new features:

  • New sale chain features allow you to manage the chain for a property sale - see the Chain tab on a Property Sale
  • Offer Pipeline report has been renamed to Sale Pipeline and uses sale data instead of offer data
  • Sold Properties report has been renamed to Completed Sales and uses sale data instead of offer data
  • New Decline and Withdraw actions for Offers
  • Offers and Property Sales now have a currency code
  • Easy navigation between linked Offers and Property Sales
  • Domus Starter now allows only one person to be signed in
  • New set of icons with flat design

Many of these features have been based on feedback received from the Domus user community so we'd like to thank everyone who contributed. If you have any ideas or you'd like to see what others have suggested, please visit the Community page (link in top-right once you've signed in).

New Phone Number - 0330 445 0145

We have changed our phone number to the one above and this replaces both our 01273 and 0870 numbers.

0330 numbers and all other numbers starting with 03 are standard landline rate numbers used by businesses, government and other organisations.

The cost to call 0330 numbers is the same as calling a normal local or national landline. If your tariff or call package offers free or inclusive calls to landlines, numbers starting with 03 will be included in the exact same way.

New Property Sales Features

Property Sales Screenshot

We have updated the system with the following changes:

  • You can now create a Property Sale from a Pending Offer. This marks the Offer as Accepted and allows you to track how the Sale is doing - i.e. what date the survey was done, when the target completion date is etc. This is the first step in implementing the ability to track Property Sale Chains. A new set of templates has been added for Property Sales, as well as a new report for Domus Pro customers which shows a chart of Sales By Month
  • Property Sales have been created from certain Offers: 'In Progress' Property Sales from 'Accepted' Offers, and 'Completed' Property Sales from 'Contracts Exchanged' Offers (with a completion date)
  • Offer statuses have been changed: Open becomes Pending, Rejected becomes Declined
  • Floorplans are now automatically resized to a maximum of 1280 pixels on the longest side
  • Viewing Event Notifications are now only sent to Applicants, they are not sent to vendors/landlords as well
  • Reports have been renamed as Analytics

Technology Platform Upgrade

We have recently invested heavily in a full upgrade of our technology platform. This is now complete and comprises:

  • Significantly faster 64-bit servers
  • Substantially larger data storage platform
  • Upgraded web server software
  • Upgraded application server software
  • Upgraded database management software
  • Brand new development tools to improve software development

The new platform has around 10 times the capacity of the old platform so it positions us nicely for the next few years.