Why do emails sent through Domus bounce or not arrive?

When emails are sent using Domus, we send through our own email messaging service on your behalf. This can ocassionally be regarded as 'spam' by the server that receives the emails.

Sometimes these emails get accidentally blocked by an overzealous email client and land in the Junk or Spam folder. If they haven't received any notification or match emails, please ask the recipient to check thei Junk or Spam folder.

They can also whiltelist domus.net as a sender to ensure emails get delivered.

How to Whitelist an Email

Whitelisting means that you’re telling your email provider that you trust who is sending the email. It means that you are happy for this email to land in your inbox.

To stop emails from landing in the recipients Junk or Spam folder, they can whiltelist domus.net as a sender and this will enable emails from us to land in their Inbox.

They can refer to their email support for details on how to whitelist senders. It's usually in a section called Allow List or Safe Senders.

Safe senders in Outlook