GDPR Updates
26 April 2018
Contact Consent Added to Customer Records
We have now added contact consent tick boxes to customer records, you can edit these within the edit customer screen.
These will also automatically update when website registrations come in if your website is hosted by us and you get us to add this functionality (details further down).
Email Campaign to Gather Customer Contact Consent
We have added a template to your email campaigns folder that you can send out to all your customers using our email campaigns facility (you will need manager access to do this).
This email campaign will send out a link that your customers can click through to where they can update their contact permissions, this will automatically update on their customer records.
You can customise the text on the template within admin > templates > email campaigns but please do not edit the link as this needs to stay the same to work. The link also merges the correct customer information when the campaign sends.
We would recommend doing this as soon as possible to give your customers a good amount of time to opt in to the types of correspondence they are happy with.
View tutorial on setting up email campaigns.
Please note that this is our first phase of GDPR changes to the system, we will keep everyone up to date when the next phase of changes are added.
Contact Consent Tick Boxes Added to Your Website
If you have a website hosted by us we can add contact consent tick boxes to your customer registration and valuation forms.
This means it will automatically set the contact permissions when the customer submits the forms as opposed to having to manually change these yourself.
If you would like this added on your website please email support@domus.net for a quote.
Save Time and Money with Our New Features
22 August 2017
Manage Repairs and Maintenance
We have added some great new features to help you manage letting repairs and maintenance:
- Tenants can now report property repairs online from your website
- Property Issues are categorised to help you organise the repair
- You will be notified by email of new property issues.
- Issues get linked to a property and there's a new Issues list in Letting
- Tenants get their own client login account so they can view updates on the issue
Client Login Updates
We have updated the client login app with new sections for each type of customer:
- Buyers - book viewings online, see viewing updates
- Tenants - report issues online, see issue updates
- Sellers - details of viewing, properties, offers and sales
- Landlords - details of viewings, properties, tenancies and statements
To see the new client login features, go to Manage Online Account from the customer page.
Our client login app can also be completely white-labelled to match your corporate branding.
Client Login is only available in Domus Pro.
Client Login Branding
Our client login app can be completely white-labelled to match your corporate branding.
What do you get?
- Fully branded client login web app
- Offer a 24/7 online service to your customers
- Sellers, landlords, buyers and tenants can use the app
- App is responsive so can be used on any device
- Tenants can report repairs and maintenance issues
- Send vendors and landlords secure online documents
Find Out More
If you'd like to know more and see some examples, please give us a call on 0330 445 0145 or e-mail support@domus.net.
Anti-Money Laundering (AML) Checks
6 July 2017
Our instant AML Check allows you to verify the identity of an individual and helps you comply with the latest Anti-Money Laundering (AML) regulations.
The report includes checks across many different sources which makes it more thorough than manual ID checking.
Our AML Checks are sourced directly from Equifax and were developed with the guidance of the Joint Money Laundering Steering Group (JMLSG).
Find Out More
You can find out more, see a video and example reports in the Anti-Money Laundering (AML) Checks panel on the Sales page.
Most Requested Features Update
15 December 2016
We have updated the system with the following new features which were high up the list of feature requests:
- You can now switch a property from a Sale to a Let (and vice versa) from the Property Summary page. When you switch a property, it will be taken off the market so that you can make all the necessary changes and then put it back on the market when you are ready
- Properties can be archived and restored from the Property Summary page. Archiving a property will automatically take it off the market and archived properties will no longer appear in property lists
- You can now find a list of archived properties or customers by using the search box at the top of Domus. Run a search as normal, and then when the results appear there is now a radio button that allows you to search for only Archived or only Active customers/properties.
- Photos can now be reordered using drag and drop - click on the Reorder button in the Property Images tab
- We have increased the session timeout (automatic logout) to 120 minutes (from 60)
Please add your comment in the Community forum if you have any feedback about this update.
Bring Your Tenant Referencing In-house
28 November 2016
The government has announced that they will be banning letting agents from charging fees to tenants.
It's time to think about how to make your business more profitable.
For example, why pay a referencing firm to reference your tenants when you can do it all in-house? We have recently released a number of features to help you do this including Tenancy Applications, Credit Reports and Identity Checks.
Tenancy Applications
Tenancy Applications allow you to assess the tenants in one simple view (see the screenshot above) which includes employment details, rent affordability and a credit report summary for each tenant.
You can easily manage your pending and completed applications by using the Applications list which you can find under the Letting tab.
Tenant Credit Report and Identity Check
Our tenant Credit Reports and Identity Checks cost just £6.00, a huge saving on outsourced referencing companies. They allow you to check a tenant's credit history and validate their identity in seconds.
The reports include:
- Credit Score
- Identity and Residency Checks
- Electoral Roll Checks
- Alerts, Aliases and Financial Associates
- Bankruptcy and Insolvency Checks
- County Court Judgements
- Checks on Previous Addresses
The data is sourced directly from the credit agency Equifax so you know you can trust it.
It's easy to start using these features straightaway, just look for Applications and Tenant References under the Letting tab.
Instantly Verify Your Customers
10 August 2016
We have just launched two new customer verification reports to allow you to quickly and conveniently verify the identity of your customers and check their credit history.
Comply with Anti-Money Laundering (AML) Regulations
An AML Check helps you comply with the latest Anti-Money Laundering (AML) regulations.
You can use an AML Check to complement or replace your existing process. There are two main advantages to using electronic AML checks:
- They are quick, simple and remove the need to acquire, copy and store physical documents
- They allow you access to information that is either unavailable or very time-consuming to research including Electoral Roll, credit accounts, mortality and linked address data
Our AML Checks were developed with the guidance of the Joint Money Laundering Steering Group (JMLSG) and allow you to validate the identity of an individual in around 3 seconds.
Check a Tenant's Credit History
A Credit Report and Identity Check allows you to check a tenant's credit history and validate their identity in seconds.
It allows you to quickly make a recommendation to the landlord or obtain further information and/or guarantors if required.
The report gives you answers to questions like:
- Are they who they say they are?
- Do they have any aliases?
- Do they have any financial associates?
- How good is their credit history?
- Where were their previous addresses?
- Have they got any adverse information such as CCJs or bankrupties?
Find Out More
You can find out more and see example reports in the Verify Your Customer panel on the Sales and Letting pages.
Or please contact us for more information.
Email Your Documents and Add Multiple Photos
24 September 2015
We have just released several new features:
- You can now email a link to a document to your customers from the Documents lists. This will email your customer an encrypted link to the document which they can view on a PC, tablet or smartphone
- You can now add multiple photos to a property from the Images tab. Please bear in mind that the performance of this feature will depend directly on the speed of your Internet connection
- If you have Domus Pro you can now view a customer's Online Account and see what they see
- The customer's Online Account now includes a list of landlord's tenancies and vendor's property sales
- The enquiries list on the Home and Enquiries pages now defaults to the enquiries for your branch
Please add your comments in the Forum if you have any feedback about these features.
New Enquiries Features
20 August 2015
We have updated the system with new Enquiries features. An enquiry is automatically added for new website registrations and Rightmove email leads (if you have the Rightmove real time feed set up).
You can see the enquiries on the home page and in a new Enquiries list. For each enquiry you can:
- View the enquiry
- Add a viewing
- Edit the customer (for example so you can assign it to a user)
- Mark the enquiry as Complete or Incomplete
It's a great time saving feature, especially if you get a lot of leads from Rightmove.
If you'd like to setup the Rightmove Realtime feed for your office, please email us at support@domus.net. Unlike many of our competitors, it's included in your subscription so there's no extra fee to pay.
Rightmove Real Time Datafeed
7 July 2015
We have updated the system with the following changes:
- We have implemented the Rightmove Real Time datafeed which allows you to update your property data on Rightmove in real time. We are looking to test this with a few customers to start off with, so please let us know if you are interested
- We've added a new Support page and best practice articles about residential sales, residential lettings and property management written by experts in the field
- In Domus Pro, the payment dates shown in a Landlord Statement are now the date you set when the payment was entered, rather than the date they were entered on the system
- When entering a date manually on an Event or Property Sale edit page, the year must now be 4 digits long.
If you'd like to setup the Rightmove Realtime feed for your office, please email us at support@domus.net. Unlike many of our competitors, it's included in your subscription so there's no extra fee to pay.
New Features
11 March 2015
We have added the following enhancements and fixes:
- Event Notifications can now be sent to either the Applicant and/or the Vendor/Landlord
- Property Sales list and Property Sale Summary page have a progress indicator of how far along the sale is
- Property Sales that have Fallen Through or Completed can now be reopened
- When a Property Sale is marked as Completed, the associated Offer is updated to 'Contracts Exchanged'
- When an Offer is set to Accepted when you first add it to Domus, a Property Sale entry will be automatically created
- You can no longer use [ or ] in a customer name or any part of an address as this affects document generation within the system
Please add a comment in the Forum if you have any feedback about this update.
Easily Manage Your Sale Chains
10 February 2015
We have just added some great new features:
- New sale chain features allow you to manage the chain for a property sale - see the Chain tab on a Property Sale
- Offer Pipeline report has been renamed to Sale Pipeline and uses sale data instead of offer data
- Sold Properties report has been renamed to Completed Sales and uses sale data instead of offer data
- New Decline and Withdraw actions for Offers
- Offers and Property Sales now have a currency code
- Easy navigation between linked Offers and Property Sales
- Domus Starter now allows only one person to be signed in
- New set of icons with flat design
Many of these features have been based on feedback received from the Domus user community so we'd like to thank everyone who contributed. If you have any ideas or you'd like to see what others have suggested, please visit the Community page (link in top-right once you've signed in).
New Phone Number - 0330 445 0145
14 January 2015
We have changed our phone number to the one above and this replaces both our 01273 and 0870 numbers.
0330 numbers and all other numbers starting with 03 are standard landline rate numbers used by businesses, government and other organisations.
The cost to call 0330 numbers is the same as calling a normal local or national landline. If your tariff or call package offers free or inclusive calls to landlines, numbers starting with 03 will be included in the exact same way.
New Property Sales Features
16 December 2014
We have updated the system with the following changes:
- You can now create a Property Sale from a Pending Offer. This marks the Offer as Accepted and allows you to track how the Sale is doing - i.e. what date the survey was done, when the target completion date is etc. This is the first step in implementing the ability to track Property Sale Chains. A new set of templates has been added for Property Sales, as well as a new report for Domus Pro customers which shows a chart of Sales By Month
- Property Sales have been created from certain Offers: 'In Progress' Property Sales from 'Accepted' Offers, and 'Completed' Property Sales from 'Contracts Exchanged' Offers (with a completion date)
- Offer statuses have been changed: Open becomes Pending, Rejected becomes Declined
- Floorplans are now automatically resized to a maximum of 1280 pixels on the longest side
- Viewing Event Notifications are now only sent to Applicants, they are not sent to vendors/landlords as well
- Reports have been renamed as Analytics
Technology Platform Upgrade
13 August 2014
We have recently invested heavily in a full upgrade of our technology platform. This is now complete and comprises:
- Significantly faster 64-bit servers
- Substantially larger data storage platform
- Upgraded web server software
- Upgraded application server software
- Upgraded database management software
- Brand new development tools to improve software development
The new platform has around 10 times the capacity of the old platform so it positions us nicely for the next few years.
